Managed IT Services
Maximize Productivity with Limited Downtime and Unlimited Help Desk Support
Elevate Your Business
Managed IT Services for Hassle-Free Business
At BDK Inc, we understand that your business relies heavily on seamless technology operations. When IT issues arise, every minute counts. That’s why we offer comprehensive managed IT services designed to keep your systems running smoothly and ensure uninterrupted productivity.
With BDK’s range of MSP solutions, you can fully supplement all of your IT needs or we can work to support your current IT resources—saving you time and money in exchange for highly-trained resources.
Minimize Downtime, Maximize Efficiency
Downtime can be detrimental to your business, causing financial loss, missed opportunities, and frustrated employees.
Our team of experienced IT professionals is dedicated to minimizing downtime and maximizing the efficiency of your technology infrastructure. We proactively monitor your systems, detect potential issues, and resolve them before they become major problems.
Our Approach to Limiting Downtime
System Monitoring
Our staff and advanced monitoring tools keep a vigilant eye on your network, servers, and devices, detecting any anomalies or performance issues. Our real-time system alert notifications ensure any issues can be quickly identified so we can word toward resolution.
Proactive Maintenance
We take a proactive approach to IT maintenance—ensuring your systems are up to date, secure, and optimized for peak performance. This includes local and cloud backup checks, antivirus, and endpoint detection and response. Regular patching, updates, and system optimizations keep your technology environment running smoothly.
Rapid Response & Issue Resolution
In the event of an IT issue, our team is ready and available to provide rapid response and efficient issue resolution. We understand the urgency of the situation and work diligently to get your systems back online as quickly as possible.
Unlimited Help Desk Support
Our managed IT services team provides unlimited help desk support and ensures that your business has access to technical expertise whenever they need it. Whether it’s a minor software glitch or a critical system failure, our responsive help desk team is just a phone call or email away.
Benefits of BDK's Managed IT Services
Expert Assistance
Our MSP team consists of highly skilled technicians who are well-versed in a wide range of technologies. What’s more, they are equipped to handle any IT-related issue and provide expert guidance and solutions.
On-Site & Remote Support Capabilities
Many IT problems can be resolved remotely, saving you time, and minimizing disruption. As such, our help desk team utilizes secure remote access tools to diagnose and fix issues remotely, reducing the need for onsite visits. Additionally, we can easily deploy one of our technicians onsite if needed.
Timely Response
We understand the importance of timely assistance, particularly in high severity situations. Our help desk team ensures that your requests are acknowledged promptly, and we work diligently to resolve your issues efficiently.
Managed IT Services: Frequently Asked Questions
Managed IT Services involve outsourcing your IT operations to a third-party provider, known as a Managed Services Provider (MSP). The MSP is responsible for the continuous monitoring, management, and problem resolution for the IT systems within a business.
The main benefits include improved efficiency, reduced downtime, enhanced security, and cost savings. Businesses can focus on their core operations while the MSP handles IT-related tasks.
Costs can vary widely depending on the services provided and the size of the business. Some MSPs offer fixed-fee pricing, while others may charge based on the number of devices or users.
Most MSPs offer comprehensive support, including remote monitoring, on-site support, and help desk services. The level of support can be tailored to meet the specific needs of the business. BDK has tailored MSP packages to best meet your company's IT management needs.
MSPs implement various cybersecurity measures such as firewalls, antivirus software, and regular security audits. They also provide continuous monitoring to detect and respond to threats in real-time. You can learn more about BDK's approach to cybersecurity here.
This depends on the agreement with the MSP. Some businesses retain their in-house IT staff to work alongside the MSP, while others may choose to fully outsource their IT operations. BDK will work with any in-house IT staff to best support your business- providing them all the tools we have and overall support.
Yes, Managed IT Services can be beneficial for businesses of all sizes. Small businesses, in particular, can gain access to expert IT support and advanced technologies without the need for a large in-house IT team. BDK has a long-standing history of working with small businesses and businesses of all size to provide managed IT services.
Consider factors such as the provider's experience, range of services, customer reviews, and pricing models. It's also important to ensure they understand your industry-specific needs. BDK has more than 25 years of experience serving customers of all sizes in a variety of industries, including manufacturing, finance, insurance, logistics, retail, pharmaceutical, nonprofit, local government, and beyond.
Partner with BDK
Don't let IT issues slow down your business.
Our proactive approach, advanced monitoring, and responsive help desk team will ensure that your technology infrastructure remains reliable, secure, and optimized for peak performance.
Contact us today to learn more about our comprehensive managed IT services and how we can empower your business for success.
