Unlimited IT Help Desk
Reach the technical support you need, when you need it, at a fraction of the cost!
Premier IT Support at Your Fingertips
Computer won’t turn on? Can’t access your email? BDK’s MSP technicians are here to help get you back up and running!
When you sign up for BDK’s unlimited MSP package, you gain access to all MSP services and features at a fixed cost, including proactive monitoring, IT advice/consultation, reporting, patching, antivirus/EDR, backup/disaster recovery testing, and on-site/remote support
What You Get With Unlimited Help Desk
Our team actively observes and manages your IT infrastructure to identify and address potential issues before they impact users or business operations. This includes tracking and reporting on issues that impact security, performance, and reliability. This approach allows us to to prevent problems, rather than just reacting to them.
Antivirus and EDR systems play crucial roles in safeguarding your network against potential threats. While antivirus programs take a reactive approach to defense, EDR presents a proactive solution by detecting malicious behavior before it escalates into a problem. Our unlimited help desk solution utilizes the best option to help fully safeguard your data from an attack.
BDK provides executive management reports detailing performance vs. industry benchmarks. and progress toward key business goals. Reports include:
Windows server health
Patch status detail and summary
Site health and performance
Server health
MBSA
Asset inventory
Device performance
Website monitoring & performance
Patching is a critical aspect of maintaining a secure and well-functioning IT environment. BDK’s technicians proactively apply updates, fixes, and improvements to software, operating systems, and applications to address vulnerabilities, enhance performance, and ensure compatibility.
BDK’s help desk proactively works to enable back up for our customer’s data, and tests to make sure if anything breaks, your business assets can be recovered. In the event of a breach, accidental deleted file, phishing attack, etc., BDK can implore a disaster recovery plan curated with you to help get you back up and running as quickly as possible.
Regardless of where you are, BDK’s technicians can easily offer support. We can remote into individual computers to troubleshoot issues, or if there is something on site that needs addressing, BDK will deploy a technician at the needed skill level to ensure you’re only paying what’s necessary.
The Benefits of BDK's Unlimited IT Help Desk
Quick Response Break Fix Requests
With BDK's unlimited IT help desk, users can quickly get assistance with their technical issues. This can lead to faster problem resolution, minimizing downtime and improving overall productivity.
Resource Optimization
An unlimited IT help desk can efficiently allocate resources based on demand. During peak times or when critical issues arise, the help desk can scale up its operations to meet the increased demand for support.
Cost Predictability
While "unlimited" may not always mean free, it often implies a predictable cost structure. Organizations can budget for IT support without worrying about fluctuating costs based on the number of support tickets or service requests.
Adaptability to Change
In a rapidly evolving technology environment, having unlimited IT support can help organizations adapt to changes more effectively. Users can receive assistance with new tools, software updates, and changes in IT infrastructure.
Partner with BDK
Ready to Experience Unlimited IT Support?
Transform the way you handle IT challenges. With BDK’s Unlimited Help Desk, your organization gains a responsive, reliable, and cost-effective IT support partner. Let’s elevate your IT experience together.
